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Archives: Customer Service

If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at... Read more »

SSJ Series – Hi Limit Location

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If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at... Read more »

SS Series – Hi Limit Location

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If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at... Read more »

EL Series – Hi Limit Location

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In the event the racks get uneven or out of parallel, they can be reset so they are level again. The spoke arms are held in place by a keyless bushing called a transtorque. This is a two-piece assembly that creates the friction to hold the spoke arm tight to the shaft. Using a big... Read more »

Racks Uneven or Out of Level

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A Flame Sensor electrode is located inside the burner tube. This is a safety device that allows the gas to stay on only if the flame sensor detects the heat from the flame. This flame sensor is located at the bottom of the burner tube. This flame sensor is in the inside of the burner... Read more »

CTO Series – Flame Lights But Goes Out After A Short Time

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If the burner blower is blowing, the following sounds should be heard. After about a 40 seconds after the burner blower starts, the gas valve should click and the igniter should buzz for a few seconds. If you don’t hear either of these sounds, the ignition module may be failing. The two yellow wires plug... Read more »

CTO Series – Burner Blower Blowing

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If the thermostat tests out good and the burner still does not light, the Hi Limit may be tripped. The reset button is located on the back side of the control box. Locate this button and press it in. If it is tripped, there will be a click when it is pressed. This will have... Read more »

CTO Series – Hi Limit Location

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The thermostat is the control device that controls the temperature and sends the power to the burner. If the contacts inside the thermostat fail to connect, the burner will not get power to it. The thermostat itself is located inside the control box. With the cover off of the control box, the thermostat wiring can... Read more »

CTO Series – Thermostat

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The rotisserie circuit has a 6 amp circuit breaker to protect the components in the event that the shelves accidentally dump or something causes the racks to jam. The 6 amp breaker is designed to stop the rotisserie preventing damage to the components. If the rotisserie stops turning, check the shelves and rack hangers to... Read more »

SS Series – Rotisserie Will Not Turn

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